Legal

Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.

Last Updated · July 4, 2026

01.Information We Collect

We collect information in two main ways: information you provide to us directly, and information collected automatically when you use our website (the "Site").

Information You Provide

  • Order information: your name, email address, phone number, billing and shipping address, and details of the products you purchase;
  • Account information: details you provide if you create an account, such as your name, email, and password;
  • Communications: messages you send us through our contact form, email, SMS, or social media;
  • Marketing preferences: your email address or phone number if you sign up for our updates, offers, or new scent announcements;
  • Reviews & feedback: any reviews, photos, or testimonials you choose to share with us.

Information Collected Automatically

  • Device information: browser type, operating system, device type, and screen size;
  • Usage information: pages viewed, time spent on the Site, links clicked, and referring website;
  • Location information: approximate location based on your IP address;
  • Cookies and similar technologies: as described in the Cookies section below.

02.How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders, and send order confirmations and delivery updates;
  • Respond to your questions, requests, and customer service inquiries;
  • Send you marketing communications (with your consent), such as new scent drops, restocks, and special offers;
  • Personalize your shopping experience and remember your preferences;
  • Improve our Site, products, and services, including analyzing how visitors use the Site;
  • Prevent, detect, and investigate fraud, unauthorized transactions, and other illegal activity;
  • Comply with legal obligations, such as tax and accounting requirements.

03.Cookies & Tracking

Cookies are small text files stored on your device when you visit a website. We and our service providers use cookies and similar technologies (such as pixels and local storage) to:

  • Essential functions: keep your shopping cart working, remember items you've added, and enable checkout;
  • Analytics: understand how visitors use the Site so we can improve it;
  • Marketing: show you relevant offers and measure the effectiveness of our campaigns.

You can control cookies through your browser settings, including blocking or deleting them. Please note that disabling essential cookies may affect core Site functions like the shopping cart and checkout.

04.How We Share Information

We do not sell your personal information. We only share your information with trusted third parties who help us operate our business, including:

  • Payment processors — to securely process your payments;
  • Shipping carriers — to deliver your orders (name, address, and contact details only);
  • Marketing and CRM platforms — to send emails and SMS messages you've opted into and manage customer relationships;
  • Website and analytics providers — to host the Site and understand how it's used;
  • Legal authorities — when required by law, court order, or to protect our rights, customers, or others.

These providers are only permitted to use your information to perform services for us and are required to protect it. We may also share information in connection with a business transfer, such as a merger or sale of assets, in which case we will notify you of any change in ownership or use of your personal information.

05.Payment Processing

All payments are processed by secure third-party payment processors. We never see or store your full credit card number. Your payment details are transmitted directly to the payment processor over an encrypted connection and are handled in accordance with industry security standards (PCI-DSS).

The payment processor's own privacy policy applies to the information they collect during checkout.

06.Email & SMS Marketing

If you opt in to our email or SMS list, we'll send you updates about new scents, restocks, promotions, and brand news. Consent to marketing is never a condition of purchase.

Opting Out

  • Email: click the "unsubscribe" link at the bottom of any marketing email;
  • SMS: reply STOP to any text message to opt out at any time. Reply HELP for assistance. Message and data rates may apply, and message frequency varies.

Even if you opt out of marketing, we will still send you transactional messages related to your orders, such as confirmations and shipping updates.

Note: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

07.Data Retention

We keep your personal information only as long as needed for the purposes described in this policy — for example, to fulfill your orders, maintain business records required by tax and accounting laws, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it. Order records are typically retained for the period required by applicable law.

08.How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:

  • Encrypted connections (SSL/TLS) across the Site and at checkout;
  • Secure, PCI-compliant payment processing;
  • Limited access to personal information on a need-to-know basis;
  • Reputable, security-vetted service providers.

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security — but we work hard to protect your information and will notify you as required by law in the event of a data breach affecting your personal information.

09.Your Rights & Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you;
  • Correction — ask us to correct inaccurate or incomplete information;
  • Deletion — ask us to delete your personal information, subject to legal retention requirements;
  • Opt-out — unsubscribe from marketing emails and SMS at any time;
  • Portability — request your information in a portable format;
  • Non-discrimination — you will not receive different pricing or service for exercising your privacy rights.

To exercise any of these rights, contact us using the details in the Contact section below. We may need to verify your identity before fulfilling your request, and we will respond within the timeframe required by applicable law.

10.Children's Privacy

Our Site and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11.Third-Party Links

Our Site may contain links to third-party websites, such as our social media pages or partner sites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any site you visit.

12.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The "Last Updated" date at the top of this page shows when it was most recently revised. For significant changes, we may also notify you by email or a notice on the Site. Your continued use of the Site after changes are posted means you accept the updated policy.

13.Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out anytime: